Returns and Exchanges

Thank you for shopping at Sarah Barah Kids! We sincerely hope you enjoy shopping with us! We would like to assist you if for any reason you are dissatisfied with your purchase. 

Within 14 days of the delivery date of the package, we accept returns. The order is unable to be returned after 14 days. 

Eligibility for Returns

  • The returned item needs to be undamaged, unworn, unwashed and in the same condition as when you first received it.
  • Return items need to be in its original packaging.
  • Please include your Order Number inside the package to help us process your return as quickly and as efficiently as possible.
  • If the returned item is not in its original condition, Sarah Barah Kids at its sole discretion may charge a 30% restocking fee. 

Items that are returned not following the instructions listed may be subject to a 30% restocking fee.

 Exempt Goods for Returns

  • Items on Sale
  • Items purchased for holidays (which cannot be returned within two weeks of the related holiday)
  • Items that do not have their hygiene stickers/liners intact (swimwear or other similar items)
  • Why is my item not the same color that I saw on your website?
  • Sarah Barah Kids product colors may vary depending on what device you are using to access our website. 
  • Items purchased for holidays (which cannot be returned within two weeks of the related holiday)

*Non-eligible items that are returned will be donated. * 

Damaged Goods

  • Please email us at info@sarahbarahkids.com
    • Please provide the pictures of the damaged/defective goods 
    • Be sure to include the order number with the exact item SKU number in the email
    • Once received above info we will:
      • Replace the item if it is in stock.
      • Issue store credit if it is out of stock. 

Refund Method

Once your return is received and processed, you will receive a confirmation email as well as a refund notification. Your refund will automatically be applied to your original payment method within 5 to 10 business days. 

Shipping Cost:

  • You will be responsible for paying your shipping costs for returning your item if the product has no quality problems
  • Shipping costs & Shipping Protection are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Return to Sender Package:

  • If we have received a package back as a Return to Sender this means there is an error with the shipping address provided.
  • Our customer care will contact you to verify your shipping address.
  • If the package is being reshipped, the customer will need to pay a shipping fee. 
  • If a customer decides they no longer want the package we will refund the order and charge a 30% re-stocking fee, the original shipping cost will be deducted from your refund.

 

Editing Orders & Canceling Orders

  • We can edit your order within 2 business hours after it has been placed; i.e., changing the size, or removing an item(s). 
  • We CAN NOT add items to an order, or combine orders at any time. 
  • Our customer care team operates between 9:00 AM and 4:00 PM PT Monday through Friday. If you place the order after those hours, you will have until 10 AM the next business day to edit your order. We will do our best to accommodate your request, but may not be able to if the order has already been fulfilled in our warehouse or shipped out.